At AiBuySup, we are committed to bringing our customers the best shopping experience. To protect our customers’ rights, we apply a transparent and efficient refund policy as follows:
Customers may request a refund in the following cases:
The received product is defective or damaged during transportation.
The delivered product does not match the order (wrong model, size, color, or quantity).
The product is counterfeit, imitation, or has unclear origin.
The order is canceled before shipment.
Refund requests must be submitted within 07 days from the date of receipt.
After this period, AiBuySup reserves the right to decline the request.
Customers contact the Customer Support Center via the AiBuySup app or website to submit a request.
Provide order details, along with photos or videos proving the product defect.
AiBuySup will verify the information within 3 – 5 business days.
Once confirmed eligible, the refund will be processed to the original payment method (e-wallet, bank card, or AiBuySup account).
Refunds will be processed within 5 – 10 business days, depending on the policies of the bank/payment provider.
Products that have been used or damaged due to customer error.
Products in the non-refundable category (e.g., special promotions, personal care items with opened packaging).
Customers failing to provide sufficient proof of product defect.
For any questions regarding the refund policy, please contact:
Email: support@aibuysup.com
Hotline: 1900.xxx.xxx
